House of Moon Studio Terms & Conditions

Booking Responsibilities

By booking the studio, you agree to these terms and conditions and commit to using the space responsibly and respectfully.

Payment & Cancellation

- Full payment is required at the time of booking.

- Bookings are non-refundable and non-changeable unless under special circumstances, at the discretion of the studio management.

Cleaning and Maintenance

- Excessive cleaning required after your booking will incur a £50 charge, deducted from the card provided.

- All furniture, lighting, and equipment must be returned to their original positions before leaving.

- Props and equipment, including mats, cushions, and blankets, must be neatly returned to their places. Mats must be sprayed and wiped with the provided antibacterial spray after each use.

- Rubbish must be bagged and left in the provided bins; packaging and large items, such as cardboard boxes, must be removed from the premises.

- No makeup is to be used on sofas, mattresses, or blankets; a designated makeup area is available.

Damage or Missing Items

- You are liable for any costs to repair or replace damages to the venue or missing items, including equipment, furniture, or studio property. Charges range from £50 to £500, depending on the extent of the damage or value of the item.

- Damage to walls, doors, plants, windows, or fixtures, including stains or misuse, will also incur charges.

Candles and Heating

- The use of live candles is strictly prohibited.

- Safe use of incense is permitted.

- Leaving the heating on after your booking will result in a £50 charge.

Use of Space

- Shoes are not permitted in the venue.

- The studio is a dry and smoke-free venue; no alcohol or smoking is allowed inside or outside.

- Plants must not be moved, and light fixtures or fittings must not be adjusted without permission.

- Unplug and return electrical heaters to the storage area after use; extension cables must not be used with heaters.

- The space must only be used for the purpose communicated during booking.

Access and Timing

- The studio doors will open (unlock) at the time of your booking.

- Include setup and breakdown time within your booked hours to avoid overtime charges.

- Early access or overstaying will incur an additional £15 fee per 5 minutes.

- If keys /fob are lost or misplaced, a £120 surcharge will apply.

- At the end of your session, ensure all lights and appliances are turned off, and the keys are returned to the key safe with the combination scrambled or hanging in their original place.

Privacy and Security

- Security cameras are installed for safety purposes. For activities requiring privacy, guests can use the designated curtain area for changing.

- Your belongings and those of your clients are your responsibility during the booking. House of Moon Studio is not liable for lost or stolen items.

Health & Safety

- You are responsible for ensuring your session adheres to current health and safety legislation.

- All participants under 18 or vulnerable adults must have appropriate DBS clearance.

- In case of fire, evacuate the building, call 999, and proceed to the designated meeting point. Smoke alarms are regularly checked, and a fire extinguisher is provided.

- Notify studio management immediately of any injuries, and record details in the accident book, available on-site.

Photography and Content Creation

- The studio may be used for professional photoshoots or filming only with prior approval from the management and with the correct booking. If you are unsure, please get in touch.

- Photos of the studio or your event may be taken for personal and promotional use. If shared on social media, please credit House of Moon Studio (@HouseofMoonLondon).

Membership

- By booking the studio, you agree to be a member of House of Moon Studio. Your personal data will be stored securely and used only for updates on events and member-only offers.

We are GDPR-compliant, and you may request to leave at any time, at which point all personal data will be deleted.

Termination

- House of Moon Studio reserves the right to cancel bookings if terms are breached or due to urgent maintenance work.

- Future bookings may be refused if terms and conditions are not adhered to.

Important Note

By booking House of Moon Studio, you acknowledge and accept these terms and conditions. Failure to comply may result in additional charges or restrictions on future bookings.

Thank you for respecting our space and helping maintain a serene and welcoming environment for all. If you notice any issues upon arrival, please contact us immediately.